Update on orders
We have seen a massive 800% increase in School Uniform web orders this summer and our operational team are working incredibly hard to pick, pack and despatch your orders. Like most schoolwear retailers, we have suffered delays from some of our suppliers and are working with a reduced workforce to comply with our Covid-19 safe and secure policies. We are working extended hours to deliver as many orders as possible for back to school. Our primary focus is on orders placed before the 10th August recommended order date however we strive to deliver as many orders as possible before back to school. We are aware some orders are taking longer than expected and understand some parents are experiencing a longer waiting time on the phone. This is due to the huge increase in web orders and reduction in customer service team able to work in our Covid-19 safe and secure workplace. Please can we ask that customers don’t phone us for a delivery date as we will communicate by text or email once the order is despatched. Our customer service team is in regular contact with all of our schools advising them of any delays in orders.
Due to the massive increase in online orders and Covid-19 restrictions, we cannot guarantee any new orders will be ready before Back to School.
Thank you for your support
Coronavirus Update -